Front Desk Agent at Hotel Pepper Tree​

    June 2023 - Present

• Coordinate guest arrivals and departures by managing high-volume check-in and check-out processes while ensuring a smooth and welcoming guest experience.

• Address guest inquiries, manage reservations, and resolve service issues by communicating effectively with guests and internal departments to maintain high customer satisfaction.

• Process payments, verify billing information, and maintain accurate financial records to ensure efficient and error-free transactions.

• Promote hotel amenities, upgrades, and reservation options by identifying guest needs and recommending tailored offerings that enhance the overall guest experience and support revenue growth.

Hostess at Mama Cozzas

    July 2022 - May 2023

• Managed high-volume guest communications through phone, food delivery platforms, and in-person interactions while ensuring accurate order coordination and a positive dining experience.

• Coordinated with servers, kitchen staff, and management to maintain efficient table flow and order management during busy service periods.

• Supported daily restaurant operations by organizing seating, monitoring waitlists, and assisting staff to ensure smooth and timely service.

Extern for BJ's Restaurants​

    July 2022

• Participated in a month-long externship through Girls Inc. of Orange County, gaining exposure to restaurant marketing, operations, and brand strategy.

• Evaluated creative campaign ideas including TikTok content concepts, Pizookie promotions, and future marketing initiatives aimed at increasing customer engagement.

• Conducted informational interviews with BJ’s employees to gain insight into career paths, industry roles, and educational backgrounds within the restaurant and hospitality industry.

California State University, Long Beach​

BA Public Relations with Marketing Minor

    August 2023 - Present

• 3.8 GPA

• President’s Honor List, Dean’s Honor List

• Documentary Club

• PRSSA

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Magnolia High School

    August 2019 - May 2023

• Awarded: Seal of Biliteracy, Honor Roll, ROP Student of the Month, Student Film Academy

• 4.3 GPA

• Member of Spanish Honors Society, National Honors Society, Director of Daily Announcements

• Quick learner

• Strong communicator

• Creative

• Time management

• Social media

• Adaptable

• Photography

• Critical thinker

• Microsoft programs (Word, Excel, Powerpoint)

• Cameras Skills

• Adobe programs (Premiere Pro, Photoshop, InDesign)

• Fluent in Spanish